Tom Counsell

Businesses are ready for AI team members. Tom architects the platform that provisions them.

• Designed the agent host: a configurable persona with persistent memory and a local skill layer, on hardware the customer owns.
• Cut deployment from 2 weeks to 4 hours. Each AI employee arrives mapped to the customer's real practices, from email triage to software development.
• Hundreds of AI employees deployed through app.cyndra.ai, plus bespoke builds running inside Microsoft-based enterprise teams.
• Built the observability layer so non-technical operators can supervise a blended human-and-AI workforce.

The OKC Thunder's team psychologist had 25 years of military-grade assessment methods and no digital platform. Tom built one from scratch.

• Built it solo, zero to first team use in 3 months: architecture, backend, data layer, and deployment.
• Team assessment management at scale went from weeks to one day, driven by mobile-first design.
• The Thunder won the 2025 NBA Championship in the platform's first season; co-founder Dr. Wayne Chappelle is the team's psychologist.
• Scaled it nationwide: thousands of students, athletes, and businesses, in English and Spanish.

Marketing teams were drowning in siloed data across Google Analytics, Ads, and Meta. Tom took Fuse from zero to production MVP in six months.

• Pioneered MCP server patterns months before Anthropic's standardization.
• Engineered the verified data pipeline behind the platform's zero-hallucination guarantee, the requirement enterprise clients cared most about.
• Cut token costs 40% with a prompt template system.
• Grew the platform to 400+ marketing teams, including Ziff Davis (CNET Group).
• Trained the engineers who stepped into his shoes, saving the company senior engineering costs.

Tom joined Official as tech lead, then led all technology through the Bumble Inc (NASDAQ: BMBL) acquisition, supporting the founder's exit.

• Rebuilt the entire 8-person engineering team in six months. Zero missed sprint commitments.
• Handed the React Native app (100K+ MAU) over to Bumble's engineering org.
• Integrated data pipelines that gave the business real-time visibility for the first time.